A voice agent for online shops that knows where the parcel is.
Most calls to a shop are one question: "where is my order?". EcommerceBot looks it up in BaseLinker, Shopify or Allegro, takes a return or a complaint and answers delivery questions, so your team handles only what really needs a person.
- Always answers
- 24/7Always answers
- Shop integrations
- 3Shop integrations
- Setup
- 5 minSetup
Ten calls a day about the same parcel is half a job.
The customer got the tracking e-mail but calls anyway, because the courier is late. Each call is a few minutes of looking the order up in the panel, and in season, before the holidays and after Black Friday, there are dozens a day. Returns and complaints wait behind questions the system already answers.
What EcommerceBot takes off you
- Order and shipment status by order number or the caller’s phone
- Taking a return or a withdrawal
- Logging a complaint with a description and the order number
- Delivery costs, times and pick-up points
- Product availability and support hours
- Handing a case over when it needs a human decision
The questions we get
From the BaseLinker, Shopify or Allegro integration you switch on in the panel. It asks for the order number or recognises the customer by phone number, checks the status and tracking number and reads them out. A shop on another platform connects through a webhook.
No. It takes the description, the order number and contact details and passes the case to your team, who decide. It does not promise a refund or a replacement before somebody has seen the case.
It answers in parallel, so ten people calling at once never hear a busy tone. You pay for call minutes, not for the number of lines, and you size the plan to the season.
A parcel question usually takes about a minute, so that is close to 400 minutes, exactly the Start plan’s package: 249 zł a month. Each minute past the package costs 0.59 zł.
Minutes included,
no asterisks.
Every plan comes with minutes included. Once you use them, the next ones are charged at your plan rate from a balance you top up yourself.
Free
An agent on your site, no card
in the website widget, every month
Start
Your first line that answers itself
in the subscription, answering calls and the widget
billed monthly, cancel anytime
Pro
A line that answers all day
in the subscription, inbound and outbound
billed monthly, cancel anytime
Business
Dials your list, fills your CRM
in the subscription, inbound and outbound
billed monthly, cancel anytime
Prices are final amounts, with no VAT added. The seller is exempt from VAT under art. 113(1) of the Polish VAT Act, and invoices are issued without VAT.
A calculator for your own volume, the full feature table and the billing questions all live on the pricing page.
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Your first bot in 5 minutes.
Start for free.
No credit card required. Start on the Free plan and test your agent with the voice widget on your website.