A voice agent for the calls your team
cannot get to.
An AI agent answers after hours and at peak, works through your contact lists and hands the call to a consultant when a person is needed. It runs alongside your switchboard, not instead of it.
- Overflow and after hoursWhen the queue grows or the shift is over, the call goes to the agent. Inbound calls do not use outbound channels, so a campaign and the helpline never compete for the same lines.
- Outbound campaignsA list from a CSV file or a Google Sheet, a calling window, 1 to 5 retries after no answer, busy or voicemail. The agent recognises voicemail and hangs up.
- Handing over to a consultantThe agent connects the call to a person when the caller asks or on conditions you set. If nobody picks up within 30 seconds, the call returns to the agent, which takes a message.
Book a call
Tell us how many seats you run and what you want to automate. We come back with a proposal and a quote, usually within one business day.
Works with Daktela
If your team works in Daktela, the agent uses the same contacts and leaves its trail where your consultants already look.
- During the call it looks the contact up by phone number and greets a known customer by name.
- After the call it updates or creates the contact and opens a ticket with the summary, the outcome and a link to the recording.
- We connect your Daktela PBX to the agent over SIP. A transferred call then returns to your queue or an internal number. We set this connection up for you.
A different switchboard? Forwarding calls to the agent’s number on overflow or after hours is enough. Your PBX can also report missed calls by webhook, and the agent calls back.
What a shift lead sees
- A recording and a transcript of every call.
- Post-call analysis: a summary, the caller’s mood, the topic, action items and the outcome with its reason.
- A comparison of agents: answer rate, success rate, mood and cost.
- A list of the calls in progress right now.
For your legal and IT teams
The questions that come up before a contract, answered up front.
SLA in the contract
On the Enterprise plan a guaranteed availability level, response times and contractual penalties are agreed individually and written into the contract.
Data processing agreement
Concluded together with the terms, with the full list of sub-processors. A copy signed by both parties is provided on request, and a change of sub-processor is announced 14 days ahead.
Data in the European Union
Recordings and account data are stored in the EU, encrypted in transit (TLS 1.3) and at rest (AES-256). Language models and speech synthesis may process data in the USA, under the DPF and standard contractual clauses.
Retention under your control
You set how long recordings and transcripts are kept, separately: from 30 days to 2 years, or without a limit. We do not train models on customer recordings.
Campaigns within the rules
Before the first campaign we verify the company and the legal basis for contact. The agent dials only inside the calling window you set and not on Polish public holidays.
What it costs
You pay for minutes of conversation, not for seats. At call center volume we talk about the Enterprise plan; a smaller team can start on Business.
Enterprise
- A package from 5,000 minutes a month
- 0.39 zł per minute beyond the package
- 5 outbound channels, more available as add-ons
- An SLA, dedicated support and onboarding
- Price agreed individually
Business
- 799 zł a month, 1,800 minutes included
- 0.45 zł per minute beyond the package
- 2 outbound channels
- Campaigns and CRM integrations, Daktela included
Questions call centers ask
That is not the aim. The agent takes the repetitive calls and the ones nobody would have answered: after hours, at peak, in a campaign across several thousand numbers. What needs a person, it hands to a consultant.
Inbound calls do not use outbound channels. The number of parallel outbound calls comes from the plan: 2 on Business and 5 on Enterprise, with more available as add-ons. For heavy traffic we agree the capacity before launch, so that the peak does not run out of lines.
A Daktela PBX is connected over SIP, and we set that up on our side. With another switchboard, forwarding calls to the agent’s number on overflow or after hours is enough. Your PBX can also send us missed calls by webhook, and the agent calls back.
The agent can announce the transfer and rings the number you set, while the caller stays on the line. If nobody picks up within 30 seconds, the call returns to the agent, which takes a message and promises a call back. With a PBX connected over SIP the call goes to your queue or an internal number.
The data processing agreement applies to every customer from the moment the contract is concluded, and a copy signed by both parties is provided on request. An SLA, meaning a guaranteed availability level, response times and contractual penalties, is part of the Enterprise plan and is agreed individually.
Polish, English, Spanish, French, German, Italian, Portuguese and Dutch. There is also a multilingual mode in which the agent detects the caller’s language itself.